All customers will be required to agree to our terms of service before the beginning of their first grooming appointment. Failure to do so will result in loss of appointment. The signer of our terms of service will be treated as the “pet parent” and “owner” for our following terms.
Appointments
strive to be on time and appreciate your assistance keeping us on time as well. As we are mobile and working with live animals, weather and traffic, all appointment times are an estimate and include a plus or minus 45-minute window. We cannot guarantee appointment times under any circumstances. This travel window is to allow our stylists an extra few minutes finishing an elderly pet, a nervous pet, accommodating traffic incidents, weather patterns, etc. We request the client be available for this window and are always willing to provide a call or text on the way to give you an estimated arrival time.
Please allow anywhere from 45 minutes to 3 hours to groom each of your pets depending on size and coat condition.
Reschedule and Cancellations
We ask all clients to provide a window of at least four business hours, should you need to reschedule or cancel an appointment. A text message or a phone call is sufficient to Reschedule and Cancel the appointment.
Confirmations
Please confirm appointments in a timely manner when you receive the auto text, email or phone call (approximately 2 days before appointment). Appointments that have still not been confirmed within 2 hours of their appointment time will be contacted by phone (even if chosen method is email or text). If we still cannot confirm the appointment at this time, the company reserves the right to cancel the appointment. This is to avoid “no shows” which are very costly to the company.
Pet Safety and Health
We retain the right to refuse to groom any pet that we feel is a health risk or are in a substandard condition, for both the pet and stylists safety.
We have the right to refuse grooming to any pet that poses a health concern or is in poor condition, for the safety of both the pet and the stylist.
Disclosure of information by customer
Grooming can be stressful for a pet and infrequent grooming can be very traumatic for your pet. It is imperative that you share any known health issues, recent vet visits or history of groom issues so your stylist can watch for warning signs of trouble.
If you fail to disclose information about any allergies and/or skin conditions, wow petz Grooming will not be held responsible for any irritation, patchiness, abrasions or hair loss that may arise due to the grooming process.
If you fail to disclose information regarding any physical and/or medical conditions (such as elbow or hip dysplasia, epilepsy, etc.), wow petz Grooming will not be held responsible for any injury incurred during the grooming process.
We will not sedate pets and must be informed if you have given your pet any medication before our visit. This is absolutely necessary for the pet and stylist’s safety.
It is the customers responsibility to notify wow petz Grooming of any new medical information
Your stylist may uncover evidence of a health issue while grooming your pet and will always advise you of any further recommended actions, i.e. visit to the vet, dietary requirements, etc. The client agrees that wow petz Grooming, its owners and operators are not liable for any pre-existing conditions and problems found during grooming, and the pet owner agrees to pay for all medical treatment incurred due to such.
Frequency
Pet’s lifestyles, breeds and health history will determine how often they need to be groomed. We recommend pets be groomed every 2-4 weeks. Certain elements of the grooming process such as nail trimming, ear cleaning and anal gland expression are going to vary by each individual pet.
Completion of grooms(Good)
Wow petz Grooming will not subject any pet to unacceptable levels of stress. If during the grooming process your pet finds any part of the grooming process too stressful, that part will not be completed.
Pets that are elderly, aggressive or easily stressed may not be safe to groom. If, at any time, our stylist feels they cannot safely complete the grooming process they will return them to your care. We will not put a pet in harms way to complete a groom. Payment will be due for the portion of the groom that was completed (time involved) and a base charge such as a house call fee will be applicable. Under no circumstances can we guarantee the completion of a groom. Each pet can react differently each time they are groomed. We groom each pet to the owner’s specifications, as far as the pet will tolerate and the coat condition and type allows. We will always place a pet ‘s welfare, safety and peace of mind above adherence to a particular style. In case of being unable for any reason to groom to the exact style wished by the owner, we will contact the owner and agree upon a suitable alternative style.
Vaccinations(Good)
This limits the risk of contact illnesses. Air borne illnesses may still be present so we encourage proper vaccination whenever possible.
If your pet bite a stylist and they require medical attention, you will be asked for a current rabies certificate on the pet. The client understands that they will be held liable for all bites/injuries caused by their pet.
Matted pets
We understand pets can become matted and may require a complete shave to resume a normal grooming schedule. This should always be a last resort. Severe matting generally causes skin issues and sores that will be exposed when the coat is removed. Wow petz Grooming does not assume any liability for issues resulting from having to shave a pet down that is considered matted. Further, we reserve the right to determine when a matted coat may be de-matted. Brushing through matted hair can be very painful to your pet, as well as time consuming resulting in additional fees. It is the owner’s duty to maintain their pet’s coat between professional grooms and we are always more than happy to show you how to look after your pet’s coat. As the pet’s owner you agree that wow petz Grooming shall not be held liable for any cuts/nicks/grazes or any post groom effects caused whilst removing a matted/neglected coat. These effects may include, but are not limited to the following; itchiness, skin redness, or self-inflicted irritations/abrasions from excessive rubbing, licking or scratching.
Shaving pets(Good but is it necessary?)
We understand that each owner has a unique lifestyle and may choose to keep their pet’s coat at a length that is best for their home. We can shave a pet down, if requested, which may drastically change your pets appearance, as their hair will be short and close to the skin. Some breeds will change color when the topcoat is removed. Some pets coat may not grow back the same color, texture or fullness after being shaved short.
Puppies and Kittens(good)
The younger you can start regular grooming, the more confident your pet will be in the process. However, less than 6 weeks is considered too young to be professionally bathed and less than 12 weeks is considered too young to cut the pets hair for the first time. Cutting the hair too young can result in permanent color and/or texture change of the pet’s coat.
Aggressive pets(good)
While we have a great deal of experience and success in the grooming of difficult pets, we reserve the right to halt the grooming process after a pet become aggressive to the point of being a danger to the stylist or pet. Full or part of the grooming charge may apply.
Flea and tick treatment(Good)
We can offer basic flea and tick treatments at your grooming appointment. Flea shampoo can be used to kill the fleas and ticks that are currently on the pet. If the customers yard, home, pet beds, collars, etc. are not treated, you will not see a reduction in fleas. All we can assist which are fleas that are currently on the pet. Preventatives need to be prescribed by your veterinarian.
Sedation
Under no circumstances will Pet Love sedate a pet, as we are not licensed veterinarians. If you have chosen to attempt to sedate your pet you must notify wow petz and your stylist before your pets grooming appointment begins. The company reserves the right to refuse service to a pet under sedation.
Elderly pets
Pet parent should not expect a “show level” groom on an elderly pet but rather what we call a “comfort groom” (i.e. shaving instead of de-matting, or short one length all over so grooming can be less frequent). While we will make every effort to keep every pet comfortable, elderly pets will be allowed to sit and lay down which will make the groom process more difficult and can cause uneven hair lengths. When elderly pets become stressed or uncomfortable we will return them to the pet owner in an attempt to reasonably avoid injuries.